Refund & Returns Policy

Returns and Refund Policy Effective Date: March 29, 2025

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1. All Sales Are Final Due to the custom nature of our products, we do not accept returns or offer refunds on any personalized or made-to-order items.

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2. Defective or Incorrect Items If you receive an item that is defective, damaged, or incorrect due to our error, please contact us within 7 days of receiving your order.

• Provide your order number, a description of the issue, and clear photos of the item.

• We will review the case and, if applicable, provide a replacement or issue a store credit.

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3. Cancellations

• Orders can be canceled within 24 hours of purchase for a full refund.

• After 24 hours, cancellations may not be possible as production may have already begun.

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4. Shipping Issues

• We are not responsible for delays or lost packages caused by shipping carriers.

• If a package is lost in transit, please file a claim with the carrier.

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5. Exchanges

• We do not offer exchanges on custom or personalized items.

• If a non-custom item is eligible for exchange, it must be in its original, unused condition and returned at the customer’s expense.

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6. Contact Us For any questions regarding our Returns and Refund Policy, please contact us at:

 

Email: mmmotifs2025@gmail.com
Phone: +1 240-776-2971

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By placing an order with M&M Motifs, you agree to this Returns and Refund Policy.